COVID-19 Guarantee

Following the New Zealand Government’s announcement of a level 4 lockdown from 11.59pm 17 August, and the Cook Islands Government moving to Alert Level 2, here is some important information to note:

  • St Joseph Rd, Main Office: 8am - 4pm Monday to Friday | 9am - 12pm Sat | Closed on Sunday
  • Aroa Office: 9am - 4pm Monday to Friday | Closed on Saturday & Sunday
  • Edgewater Office: 9am - 4pm Monday to Friday | 9am - 12pm Sat | Closed on Sunday
  • International Airport Office: Open for ALL International Flights
  • Road side assistance available daily, 8am - 8pm | After hours assistance, please Ph 682 54325
  • If you have a current hire, please give our team a call and they will advise you on your next steps. Extension options are available if you would like to keep your vehicle while awaiting testing procedures before flying back to New Zealand.

Do you have a confirmed booking?
If you have a booking that was due to be picked up or a confirmed booking for later on in the year, please get in touch to discuss your requirements. As you will be aware we have a Covid19 Travel Guarantee Policy that means you’ll be eligible for a full refund on your hire and we’ll waive all cancellation or amendment fees.

If you’re keen to take a much-deserved break and want to postpone your travel, we can help with that too by keeping a credit on file, whatever’s easier for you! Need to talk? The best way to contact us is via email at reservations@polynesianhire.co.ck.